Friday, March 11, 2011

The things about Warranty

As a consumer, the so call warranty seems to becoming an enemy instead of a friend. Back from the time when the word warranty introduced, it sounds like a guardian who protects customers from any faulty in a particular period. Now customers need to pay extra for extended warranty. Worst of all, the word warranty becomes a method to persuade customers to buy products.

At the beginning, warranty is a risk bare by sellers so that customers feel safe using the product. That means a certain period of time, any faulty will bear by seller. Sellers need to be confident with the products as those are the promises saying that their products are good. Customers don’t have to worry about anything within the warranty period. That’s considering a guarantee from the seller. Those products definitely won’t have any problem within the warranty period. Some of them even work fine for a long time after the warranty period expired.

Nowadays they give customers a very long period of warranty. Not because the products are able to stay good for that period, but it’s a method to boost sales. There is absolutely nothing to do with products being a good boy within the warranty period. For some sellers, I still able to accept the one to one exchange if the product happens to broke down within the warranty period. For this, they already calculated the cost of possible faulty products and included into the price of the products sold. That means sellers are able to earn more than enough to pay for the faulty products.

The worst case of making use of warrant by the sellers is exchanging parts or products for free but customers need to pay for the labor cost. In this case usually the period of warranty given is long and there is nothing to do with products being good within the warranty period. Some warranty even goes until 5 to 10 years. They impose such a long period of warranty because they want customers to go back to them when there is something wrong with the products. One of the good examples for such case is cars. In order to keep on enjoying the warranty period, customers need to send in their cars only to the appointed service center. There is one guarantee that customers will see clearly which is there will certainly something break down within the period of warranty. There will definitely a need to exchange faulty parts and the labor cost will be expensive. The labor cost includes the cost of the spare parts and the revenue. At the end of the day, service center is still a business to make money. There is no such thing as free services and warranty which does not required payment. In other words it is just another business trick to make money from customers after sales.

P/S: The true meaning of warranty is that customers are guaranteed without any faulty within the given period. Besides if products are well design without any problems, there is no need for warranty. Spare me the warranty and just give me good products.

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